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Refund and Returns Policy

Last Updated: 18/3/2025

Welcome to JEKOBA TECHNOLOGY LIMITED! We aim to provide a safe and seamless shopping experience. To ensure transparency, we have outlined our Refund and Returns Policy below. Please read carefully before making a purchase.

1. General Overview

As an online marketplace and classifieds platform, JEKOBA.COM connects buyers and sellers. While we strive to facilitate smooth transactions, we do not directly sell products or services. Each transaction is handled between individual buyers and sellers. Our policy ensures that both parties are protected when it comes to refunds and returns.

2. Refunds and Returns Process

2.1 Buyer Protection

We encourage buyers to thoroughly review the product listings, ask sellers questions, and examine product details before purchasing. If you have any issues with a product, please follow these steps:

  1. Contact the Seller: If you have concerns about the product, please contact the seller directly through our platform. The seller will typically have their own return and refund policies.
  2. Initiate a Dispute (if applicable): If you are unable to reach an agreement with the seller, you can initiate a dispute via our platform. We will assist both parties in resolving the matter, but we cannot guarantee a refund or return in every case.

2.2 Seller’s Return/Refund Policy

Sellers are responsible for clearly communicating their return and refund policies in their product listings. These policies should comply with the applicable laws in your region. If a seller does not offer a return or refund, buyers must agree to the terms before proceeding with the purchase.

2.3 Conditions for Returns and Refunds

Refunds and returns may be possible under the following conditions:

  • Damaged or Defective Products: If you receive an item that is damaged or defective, please contact the seller immediately with evidence (e.g., photographs). Refunds or returns may be granted depending on the seller’s return policy.
  • Incorrect Item: If you receive an item different from what was described or ordered, you are eligible to request a refund or return. Contact the seller directly to resolve the issue.
  • Non-Delivery of Item: If you purchased an item that was never delivered, and the seller cannot provide proof of shipment or delivery, you may be eligible for a refund. Please report the issue within 7 days after the expected delivery date.
  • Buyer’s Remorse: We understand that sometimes buyers change their minds. However, returns due to buyer’s remorse are handled solely at the discretion of the seller and must be in accordance with the seller’s return policy.

3. Refund Process

If a refund is approved by the seller or through dispute resolution, it will be processed using the original payment method. Refunds can take up to 15 business days to reflect in your account, depending on the payment method used.

4. Exceptions

Some items may be ineligible for a return or refund, including but not limited to:

  • Digital products (e.g., software, e-books, etc.)
  • Items sold “as is” or “final sale”
  • Custom-made or personalized products
  • Services that have been fully rendered

Please review the seller’s product description to determine if an item is exempt from returns.

5. Buyer’s Responsibilities

  • Communication: Buyers must communicate with the seller and try to resolve any disputes before escalating issues.
  • Timely Action: Refund and return requests must be made within 7 days after receiving the product or within the time frame specified in the seller’s return policy.

6. Seller’s Responsibilities

  • Clear Return Policy: Sellers must provide clear and honest return policies for their products.
  • Shipping and Handling: Sellers are responsible for shipping items promptly and ensuring that they arrive in good condition.
  • Refund Processing: Sellers should process refunds promptly once the return or dispute is resolved.

7. Fraudulent Activity

We have a strict policy against fraudulent activities. Any attempts to manipulate our platform or deceive others may result in account suspension or termination. We take such matters seriously to maintain trust between buyers and sellers.

8. Dispute Resolution

If a resolution cannot be reached between the buyer and seller, you can submit a dispute request through our platform. We will mediate the process to find a fair solution. However, the final decision may depend on the specific circumstances and the policies of the seller.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or dispute, please contact our support team at:

Thank you for shopping with JEKOBA.COM. We appreciate your business and aim to ensure a positive experience for all users.